Shipping & Returns

  SHIPPING

We ship items within one (1) business day of receiving your order, excluding holidays and weekends.  If you have specific shipping needs, please contact us prior to purchasing.

We ship all standard orders via UPS or USPS. Order before the pick up times listed below (Monday-Friday) and most orders will be shipped the same day.

X Free Shipping Items only good for Continental USA Shipments only.

UPS Pick Up Time: 3:00pm (MST)

USPS Pick Up Time: 1:00pm (MST)
    

  RETURNS

All returns must be postmarked within fourteen (14) days of the original purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Shipping back to North Ridge is customers expense. North Ridge Fire Equipment reserves the right to charge a restocking Fee. When returning an item and above conditions are met, please include a copy of original order with instructions to exchange or refund. Any item shipped back without original order and instruction will be charge a 10% fee.

  WATER PUMP RETURNS

Any returns on pumps are subject to a 10% restocking fee.

  RETURN PROCESS

Please note, the buyer will be responsible for all return shipping charges. We strongly recommend that you use a trackable shipping method to ensure safe delivery.

To request a return for an item, please contact [email protected] with your order number and specific reason for returning the item. After reviewing your order, a RMA number may be given to you as a reference.  Please carefully secure the item in its original packaging and include your proof of purchase (reciept or printed e-mail notification), and mail your returned item to:

  REFUNDS

After receiving your return and inspecting the condition of your item, we will evaluate and process your returned item(s).  If the item is accepted, we will issue a refund for the original purchase amount. Please allow up to three (3) business days from the receipt of your item to process your return.

  EXCEPTIONS

The following items cannot be returned:

× Pump Engine Parts

× Hot Shield face masks and bandanas

× RZ Mask products

× Goggles and Safety Glasses 

× All Mop-Up Hoses 

For defective or damaged products, please contact us for assistance.